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  • OPERATIONS AND QUALITY MANAGEMENT FOR PUBLIC

    2018-1-17 · the public service within acceptable time and available resources to meet or exceed people’s expectations. The operations and quality management framework proposed in this article is a potential alternative to the current service delivery crisis in South Africa.

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  • regi.tankonyvtar.hu

    2015-4-8 · Quality of service delivery Service quality is a comparison of expectations with performance. A customer's expectation of a particular service is determined by factors such as personal needs and past experiences. The expected service and the perceived service sometimes may not be equal, thus leaving a gap. Five Gaps can be identified that may cause…

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  • Infosys Quality Assurance Workbench

    2015-4-8 · Quality of service delivery Service quality is a comparison of expectations with performance. A customer's expectation of a particular service is determined by factors such as personal needs and past experiences. The expected service and the perceived service sometimes may not be equal, thus leaving a gap. Five Gaps can be identified that may cause…

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  • regi.tankonyvtar.hu

    Case study in system development - Notes. Case study in system development - Notes. Case study in system development - Notes. Case study in system development - Notes. Colophon. I

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